How to fix overlapping issue on a specific product page?

Technical Q&A
, , ,
1

Hey, im having an overlaping problem for 5 days its only with this specific product help will be much appriciated

Screenshot_20230615_001903_Shopify.jpg
Screenshot_20230615_001903_Shopify.jpg1080×2400 164 KB

thx

2

Hi, @Squeezey .

Welcome to the Shopify Community.

Thanks for sharing a screenshot for better visibility. To gather more context on the issue, could you provide more information on the following:

  • Share your store URL so we can try and replicate the issue.
  • Does the issue occur outside the theme editor when viewing your site as a visitor?
  • Have you tried viewing your store on a desktop and can you replicate the issue?
  • Have you made any changes to your store’s theme code?
  • I understand you’re using Dawn theme, have you tried previewing your store in a fresh Shopify theme? This can help us identify if it’s an issue directly related to your theme or a bug.

I look forward to hearing back and learning more.

3

Thx for the help there is the website https://electricaquaglock.com/products/electric-water-gun

The problem is allways with this specific product with every theme also as visitor and on any device, i dont remember changing the code.

4

Thanks for sharing your store link and that additional information.

When navigating to your store on a desktop device on Google Chrome, I’m able to replicate the issue you mentioned above. Please see the screenshot below.

15-21-22093-21663.png
15-21-22093-21663.png1920×892 186 KB

Since you’re using Dawn theme, our theme support team might be able to help you with small changes to your theme. If you’re on the Basic Shopify plan or higher, then you can use up to 60 minutes of free design support, used in 15-minute increments. Our theme team may be able to take a look at what small customizations are available for your theme and investigate the issue. You can learn more about theme support and the Shopify design policy through our help center resource.

You can connect with our team by creating a support request via the Shopify Help Center.

5

Its not the theme its the same with every theme i think the product has a bug

6

Got it, thank you for advising.

This would still require our internal team to investigate where the bug/issue is stemming from so that it no longer affects your product page(s). Were you able to create a support request through the Shopify Help Center? This will allow our team access to your store, as we’re unable to authenticate your account here for privacy and security reasons.