My problem is in activating PayPal .. It appears to the customer a problem when trying to pay, where this message appears (There was a problem with PayPal. Try again or use a different payment method.)
Hi, @btlat .
Thanks for reaching out to the Shopify Community.
I’m sorry to hear your customers are running into issues when attempting to use PayPal at the checkout. I’d like to ensure I have all details to troubleshoot effectively.
Could you share more insight on the following:
- Are there any error messages in your Settings > Payments section under PayPal?
- Have you completed the steps to activate PayPal Express Checkout?
- When customers attempt to check out, an abandoned cart should be created. Can you check your Shopify admin > Orders > Abandoned checkout section? Click on the affected orders to view the order timeline for any error messages.
- Is the issue affecting all customers or specific customers?
- Are other payment gateways impacted?
Lastly, let us know if there are other areas of your website you’re working on. If you’d like, you can share your store URL in this thread so our team can provide tailored feedback.
I look forward to your response and gaining more context.