Core Issue:
Turkish merchants cannot offer dropdown menus for province/district selection during checkout. Customers must manually type their location, leading to errors and shipping complications.
Current Limitation:
Shopify’s checkout doesn’t support customizable address field dropdowns for Turkey like it does for countries such as Canada. Merchants cannot modify checkout code without a Plus subscription ($2,600/month).
Business Impact:
Shopify’s Response:
Support staff acknowledged the feedback and escalated it to the Product Team multiple times (initially in late 2022). However, no timeline or commitment for implementation was provided.
Timeline & Status:
Nearly 2 years since initial report with no resolution. Multiple merchants have expressed frustration, noting this is a basic feature that competitors offer. One developer noted it would take “10 minutes” to implement. The discussion remains open with merchants continuing to request urgent action.
Hi there. Thank you for your reply.
my web site is www.bysuusever.com.
Please come to the payment page first. Select Canada as your country. then change it to Turkey (Türkiye). you will see the difference. I want it to be like the Canadian option.
The user should not manually type the city and county he is in. you just have to be able to choose from the list.