How to fix province and district selection for Turkey in checkout?

Payments + Shipping & Fulfilment

Topic summary

Core Issue:
Turkish merchants cannot offer dropdown menus for province/district selection during checkout. Customers must manually type their location, leading to errors and shipping complications.

Current Limitation:
Shopify’s checkout doesn’t support customizable address field dropdowns for Turkey like it does for countries such as Canada. Merchants cannot modify checkout code without a Plus subscription ($2,600/month).

Business Impact:

  • Shipping companies in Turkey require accurate district information
  • Manual entry causes frequent customer mistakes
  • Creates problems with invoicing and order fulfillment
  • Affects merchants’ ability to sell effectively in the Turkish market

Shopify’s Response:
Support staff acknowledged the feedback and escalated it to the Product Team multiple times (initially in late 2022). However, no timeline or commitment for implementation was provided.

Timeline & Status:
Nearly 2 years since initial report with no resolution. Multiple merchants have expressed frustration, noting this is a basic feature that competitors offer. One developer noted it would take “10 minutes” to implement. The discussion remains open with merchants continuing to request urgent action.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
4

Hi again, @bysuusever . Thanks for following up!

Appreciate you providing me with that link to your store. I did as you asked and viewed the checkout as a Canadian Customer and then a Turkish Customer and I definitely see the difference the how information is collected there.

I did some digging and there is no way to add a hard list of areas in a dropdown to your checkout currently - as shops are unable to access the code in their checkout to make such changes beyond what’s naively supported.

With that being said, I’ve gone ahead and made the Product Team aware of this feedback. It’s feedback like this that helps us build a better and stronger product, so I’m hoping the Team will consider this request and action it in the future. I can’t comment on what will occur due to this feedback, but you can trust that the team is aware of things.

Thanks so much for sharing this feedback with us here. If you have any additional feedback you’d like to share to help us improve, feel free to follow up with me here and let me know.

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