I transferred my domain from Square Space to Shopify but it still says SSL Pending. This has been here for a week and none of my company emails work.
Topic summary
Issue: After transferring a domain from Squarespace to Shopify, the SSL status has remained “Pending” for a week, and company emails are not working.
Support response: Requests the domain name to investigate. Advises contacting Shopify Support directly via the provided link for secure authentication and account-specific help, since the Community cannot access account details.
Likely next steps: Shopify Support will verify that DNS records are correctly pointing to Shopify. A link to Shopify’s Domains documentation is provided for setup guidance.
Resources shared:
- Shopify Support contact link (for direct assistance and authentication)
- Shopify Domains documentation (setup and troubleshooting)
Status: Unresolved/ongoing. Awaiting the user to share the domain and/or contact Support for account-level investigation and DNS verification. No confirmed fix yet; email issues remain unaddressed pending DNS/support review.
Hi @jzShip7D ,
Thank you for reaching out to the Community. I’d be happy to provide some assistance with this request, to ensure this gets resolved. To gather a bit more information, could you please share your domain?
As more than a week has passed and your domain is still pending, I’d encourage you to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any account details here through the Community. They will be able to investigate further and ensure the DNS records are correctly pointing to Shopify.
To learn more about setting up your domain, you can check out our Domains document.
Please let me know if you have any other questions.