Intermittent browser warning “Error Certificate Common Name Invalid” appears for some visitors to a Shopify-hosted site (domain originally with GoDaddy), while others access it normally.
Diagnosis: The warning relates to the SSL certificate (HTTPS). It can stem from links pointing to non‑Shopify pages or DNS misconfiguration causing a hostname mismatch with the certificate. The site’s SSL is issued, but DNS for the ‘www’ host showed issues.
Findings: External check indicated an unnecessary A record on ‘www’ and a mispointed CNAME. Advisor recommended keeping only the apex A record and setting ‘www’ CNAME to shops.myshopify.com. Screenshots were shared to illustrate SSL status and DNS records.
Actions taken: Merchant updated the ‘www’ CNAME from roseella-designs.myshopify.com to shops.myshopify.com. The extra A record wasn’t visible in GoDaddy, so no change there.
Next steps: If customers still see the SSL error after the DNS change, contact Shopify Support for further troubleshooting.
Domain management: Merchant asked about transferring the domain to Shopify. Advisor suggested keeping it with GoDaddy for flexibility; transfer is possible (help link provided).
Status: Likely addressed; awaiting confirmation from visitor reports.
