Hello, I was wondering if someone could help me, I’ve had my website for a round 2 years now, originally with go daddy then transferred to shopify. I’ve had a few customers over the last few days when they go to my website they get a message saying my website is unsafe and comes up with this error…

If that 2nd a-record isn’t listed in GoDaddy, then you won’t need to worry about it. For the ‘www’ CNAME record, I see that is showing from your screenshot. Change that record from “ roseella-designs.myshopify.com ” to “ shops.myshopify.com ”. [edit www CNAME.png]

I should also add, that it comes up fine on my end and some people can access is but some can’t :thinking:

That is an error message associated with your SSL certificate. This can happen if you’re linking customers to a part of your website that isn’t on Shopify. It can also happen if your site doesn’t have an SSL certificate activated. That doesn’t seem to be the case though, as when I go to your websi…

Thank you so much for your reply :blush: I’ve just gone onto the DNS records and tried to find the records that you’ve mentioned, but when I go there the other A record isn’t there and there’s heaps of other records ? sorry I’m not a very tech savvy person. [1000005303.jpg] [1000005302.jpg]

Awesome thank you so much! I’ve just updated it now. Is there a way I can have my domain transferred to shopify, so its all in the one place?

It is possible, but I would recommend keeping your domain with GoDaddy (that’s who I have all of my own domains through). If you ever leave Shopify, then you won’t need to transfer the domain again. There’s absolutely no harm in keeping the domain with GoDaddy. https://help.shopify.com/en/manual/do…

Awesome, thanks so much for your help :slightly_smiling_face: I really appreciate it.

How to fix the 'Error Certificate Common Name Invalid' issue on my website?

Store Feedback

Keetzy February 20, 2024, 1:16am 8

Awesome, thanks so much for your help I really appreciate it.

Topic		Replies	Views
3rd party domain issue when using www in the url (Error code: SSL_ERROR_BAD_CERT_DOMAIN) Shopify Discussion troubleshooting	6	126	September 28, 2023
Why am I facing the NET::ERR_CERT_COMMON_NAME_INVALID error on my website? Technical Q&A	5	375	July 14, 2024
NET::ERR_CERT_COMMON_NAME_INVALID // Error en certificado SSL de una tienda con 1 año abierta Preguntas y respuestas técnicas	4	98	December 28, 2021
SSL Cert Issue: NET::ERR_CERT_COMMON_NAME_INVALID Technical Q&A	4	141	February 19, 2024
How to release an SSL certificate from a cancelled account? Shopify Discussion troubleshooting	31	429	June 18, 2024

How to fix the 'Error Certificate Common Name Invalid' issue on my website?

Related topics