keeps popping up error whenever I try to download a new app. No clue how to fix this. Any help is appreciated.
Topic summary
Main issue: A merchant gets a recurring 422 error when trying to download a new app from the Shopify App Store.
Latest update: Support asks if it matches a “4XX We’ll be back soon” page error seen when accessing the App Store from the Shopify admin. That issue was reported earlier the same day and has been investigated and resolved.
Recommended actions:
- Clear browser cache and cookies before trying the App Store again.
- If the error persists or differs from the “4XX We’ll be back soon” page, provide more details for further troubleshooting.
Status: Tentatively resolved on Shopify’s side; awaiting the merchant’s confirmation after trying the suggested cache/cookie clear. No final resolution confirmed yet.
Hi, @woodzo17 .
Welcome to the Shopify Community.
I understand you’re receiving an error message when trying to download an app from the Shopify App Store.
To confirm, are you receiving the following error message: 4XX We’ll be back soon page error. This issue occurs when accessing the Shopify App Store from the admin. This issue was reported earlier today and our developers have since investigated and resolved the issue.
Prior to accessing the Shopify App Store, try clearing your cache and cookies. If the issue you mentioned is not related to this, please feel free to share additional context.
I look forward to your reply!