How to fix the 'spuCountryDTOcannot be empty' error in KakaClo app?

Shopify Apps
1

I have KakaClo app linked with my shopify store.When I try to list product items to my Stray To ESA shopify store.It shows error message saying on their page"spuCountryDTOcannot be empty"how to fix this?

2

Hey @straytoesa
The error message you mentioned, “spuCountryDTO cannot be empty,” seems to be specific to the KakaClo app integration with Shopify. To resolve this issue, I recommend taking the following steps:

  1. Contact KakaClo app support: Reach out to the support team of the KakaClo app directly. They will have the most accurate and up-to-date information regarding their integration with Shopify. They can provide specific guidance on how to fix the “spuCountryDTO cannot be empty” error. You can usually find contact information or a support channel within the app’s documentation or settings.

  2. Review the app’s documentation: Check the documentation or user guide provided by the KakaClo app. Look for any specific instructions or troubleshooting steps related to the “spuCountryDTO cannot be empty” error. The app’s documentation may provide insights or solutions to common issues encountered during the product listing process.

  3. Check your product settings: Review the settings within the KakaClo app and ensure that you have provided all the required information for your product listings. Pay special attention to any fields or options related to the “spuCountryDTO” or country information. Ensure that the necessary country information is filled out correctly and not left empty.

  4. Update or reinstall the app: If you’re using an outdated KakaClo app version, a bug might be causing the error. Check if there are any available updates for the app and install them. Alternatively, you can try uninstalling the app and then reinstalling it to ensure you have the latest version.

  5. Reach out to Shopify support: If the issue persists or you need further assistance, you can also contact Shopify support. They can help investigate the issue and determine if it’s related to the KakaClo app or if any other underlying factors are causing the error.

Remember, the KakaClo app and Shopify support teams are your best resources for resolving this specific integration issue. They will be able to provide more tailored and accurate guidance based on the current state of the app and your Shopify store.

Best Regards,
Moeed

1 Like