How to fix this error? I’m trying to setup abandon cart recovery using flow app and I am getting this error
Hey @roaringkitty try this one to fix this issue
first of all your Shopify Plan you need to be on the basic Plan or higher not starter/Trial.
and then Go to Shopify admin —> Settings —> Apps and sales channels and click Meet the Requirements Link shown in the error- it will tell you exactly which requirements you are to failing.
that’s it hope you like and also if the problem is fixed then don’t forget it like and mark as solution on it
Have you tried to follow the link on your screenshot?
https://help.shopify.com/en/manual/promoting-marketing/create-marketing/shopify-messaging/requirements
This usually happens when your store doesn’t meet one of the eligibility requirements for Shopify Messaging. A few things to check:
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Make sure you’re on an active paid plan (Basic or higher). Starter, free trial, and Pause and Build plans can’t use messaging.
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Go to Settings > Apps and sales channels and make sure the Online Store channel is installed and active.
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Check that you have a payment provider set up in Settings > Payments.
If all of that looks good, go to Settings > Apps and sales channels, find Shopify Inbox or Messaging, and look for a “Meet the requirements” link. That should tell you exactly which requirement is missing.
Hello @roaringkitty
That message is usually because the store doesn’t meet Shopify Inbox/Messaging requirements yet.
Common causes are:
You store has a password on it
You are trialing but do not have an active paid plan
Shopify Payments is disabled
The shop is marked as inactive or for development purpose only
Checkout for the customer is not enabled completely
For abandoned cart automations via Flow, please make sure your store is active, has a valid sales channel and can receive customer messages. Some merchants also said that the Messaging app starts to work after you get a few real orders and properly enable Shopify Inbox.