- How do I get orders to fulfill from zopi to TikTok shop? Once I request fulfillment, on Shopify are there any manual steps I need to take on the zopi app?
Hi @JayeT ,
After you get a new order with the status PAID & UNFULFILLED, Zopi will sync it to the To Order tab in Order Center page. Then you can process the order step by step to fulfill it. However, Zopi isn’t directly integrated with TikTok yet. So the TikTok order addresses will be masked with asterisks when transferring them to Shopify per TikTok Shop’s guidelines. This prevents the process of fulfillment via third-party apps like Zopi.
The only solution way is to manually update the customer’s address for each TikTok order in Zopi . To start with, determine the number of TikTok orders that have addresses hidden by asterisks. Next, export these customer addresses in bulk for updates. Then, edit the customer address information directly within the Zopi app. Check this guide for detailed steps.
Once addresses are corrected, follow the instructions in this guide to fulfill orders seamlessly with Zopi. Hope this will help with your concerns.
Best Wishes,