How to get a Domain registration certification?

Shopify Discussion

Topic summary

A user is struggling to obtain domain verification for credit card processor approval. They report that Shopify’s DNS settings don’t generate the required TXT verification line as described in official instructions, and automated support indicated verification isn’t currently needed.

Core Issue:

  • Cannot access or generate TXT records needed to prove domain ownership to external payment processors
  • Automated support provides conflicting guidance

Proposed Solution:
Another user provided step-by-step instructions:

  • Navigate to Shopify Admin → Settings → Domains
  • Select domain → Manage DNS
  • Manually add TXT record with Name/Host as [email removed] and Value as the verification string from the payment processor

Status: The discussion remains open, awaiting confirmation whether the manual TXT record method resolves the verification issue.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

I know the procedure spelled out by the tech support chat bots, but it does not work. Go to DNS setting and there is no way to get the site to generate the TXT line needed to start the verification process. The instructions say to enter the TXT provide by Shopify, but it does not provide anything at all. The chat bot said this is because I don’t need to have my site verified right now, everything is fine. OK, so how do I prove ownership of my domain in order to be approved for CC processing in the meantime? It seems to me that if you’re using an outside CC processor you cannot in anyway use Shopify as they will not provide verification of your ownership so you can even apply. I need different platform, I guess? What else can I do? Do any web platforms have live humans anymore? This all bots now, 100%, plus they program them to lie and claim they’re human. Does anyone know how I can prove ownership of my domain name?

2

Hi @DoctorGreenbud ,

Add a Custom TXT Record in Shopify DNS

Go to: Shopify Admin → Settings → Domains

Click your domain → Manage DNS

Add a TXT Record:

Name/Host: [email removed]

Value: (Use the verification string provided by your credit card processor)

This proves domain ownership to most payment processors.

Please let me know if you need anything else !

Thanks