I ordered heart glasses from a company named Molarx on April 2nd, and they have recently shut down their company what do I do to get my money back?
Hey @RachelRay098563 ,
Welcome to the Shopify Community!
If your order has not arrived within 4 weeks, and you have not heard from the website’s team, the next best step is to contact your bank directly. This will be the quickest and most efficient way to retrieve your funds. Your bank should have measures built in for exact situations like this and will be able to help you in relation to the payment made from your account.
If you would like to file a complaint directly with our internal team, you can do so via this link. Lastly, I recommend this FAQ post here to check on any other steps you can take.
All the best,