How to get my order which you people didn't deliver but money as been paid

Topic summary

Customer reports two paid orders (AS1182 and AS1492) from Artiserie have not been delivered for about one month. They also state they cannot reach the store via email. The customer requests assistance to “get my order back” or otherwise resolve the non-delivery.

  • Orders: AS1182, AS1492
  • Delay: ~1 month after payment
  • Issue: Non-delivery and no response via email
  • Request: Help recovering the orders or obtaining a resolution

No responses, decisions, or action items are recorded in the thread. Status: Unresolved/ongoing with key question of delivery or refund outstanding.

Summarized with AI on December 25. AI used: gpt-5.

Hey I ordered from Artiserie order no As1182 & AS1492 still I’m not able to receive from past 1 month and also I’m not able mail also please help me from this