Hey Foyer to clarify: you’re looking to receive an email notification WHEN the order is delivered to the customer yeah? So for example, when the Delivered notification email sends to the customer, you want to receive a notification as well?
Topic summary
Goal: receive merchant notifications when an order is delivered (not just fulfilled), and alerts if a shipment isn’t delivered after X days.
Shopify native behavior:
- A “Delivered” email exists under Settings > Notifications > Shipping > Delivered, but it is sent to customers only and only when using FedEx, Canada Post, UPS, or USPS.
- No built-in way to notify merchants or to trigger alerts for “fulfilled but not delivered after X days.”
Third‑party solutions discussed:
- Sendif: Initially “in development,” later claimed live, but a user reported the app link didn’t work. Capability to alert on “not delivered after N days” implied but unconfirmed in-thread.
- TrackingMore: Promotes merchant automatic notifications across 5 shipment statuses and customizable customer-trigger rules. Offers a 14‑day free trial and 24/7 support. Screenshots provided showing status options and rule configuration.
Clarifications and open items:
- OP confirms need for merchant notifications, especially for exceptions (e.g., fulfilled but not delivered within X days).
- OP will evaluate TrackingMore with their team. No confirmed resolution yet.
Notes: Screenshots illustrate where Shopify’s delivered notification lives and TrackingMore’s notification/rule setup.