Hi there, I made a purchase from a seller called twinsupply , I received the confirmation email but then received an email saying that the order had been cancelled because the seller was having problems with shopify, i then contacted the seller personally and he said that his shopify account had been suspended and so he couldn’t refund my money, he then said to contact shopify to get my money back, any advice on what to do?
Hi @Joegronning ,
Thank you for reaching out to the Community.
I definitely understand where you’re coming from regarding your order and would be happy to share some insight on how we can help.
As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I’d encourage you to check out our Order FAQ Page for more information on how to proceed.
If after 4 weeks you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved.
Please let me know if you have any other concerns.