How to handle an unproductive Shopify expert?

Shopify Discussion
1

What do I do when I have hired a “shopify expert” randomly because there are so many coming at you…and not only is the communication hard but the job is nowhere complete and he wants me to finish paying him. I am actually not completely sure he knows what he is doing. I have no idea how to do any of it and am getting no guidance at all . I have to actually mention step by step what is needed and then he does just that one thing.

HELP!!!

2

First thing, you have the right to not pay him for insufficient work. I had an incident where the ‘expert’ said Shopify requirement was to be paid up front. In the future I will not complete the payment until the work is complete… meaning to your satisfaction.

I believe you can file a dispute and potentially recoup your investment but have not sone it myself. I think this is a link to get you started.

https://help.shopify.com/en/manual/experts-marketplace/disputes#reporting-bad-experiences-with-experts

i hope you get your work completed. I eventually did, but much later than I should have and after many communications. The work was not up to par for an ‘expert’. When I tested each change it didn’t work correctly. Terrible communication also.

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3

I unfortunately paid a deposit but I am not paying him anymore. I hired an expert because I do not anything about websites. He threw some stuff together and then wanted
To be paid. Didn’t show me anything on how to even change what was
Wrong and was going to leave
Me hanging. Not happy and will find someone I can communicate with that actually cares about it.

Thank u for your response.
That helped
Me

4

Vetting vendors is part of growing pains in business.

Always make sure you work with someone that speaks your language, literally and metaphorically.

…the job is nowhere complete and he wants me to finish paying him. I am actually not completely sure he knows what he is doing. I have no idea how to do any of it and am getting no guidance at all . I have to actually mention step by step what is needed and then he does just that one thing.

This could be they don’t know what they are doing and you get what you pay for , they do know what they are doing but aren’t able to prioritize you for the current incentives, or are a middleman contracting the work to others, etc etc

If in this situation it’s not uncommon to switch a project to a milestone pay structure where prior markers need to be met.

  • Stop paying
  • get a backup any work matieral(themes,docs ) before it was changes
  • backup the current work material done
  • Do not use any work materials not paid for.
  • If your paying a good rate for quality work don’t continue the project without a voice conversation.

Thank them for what effort has been given, then tell it’s not meeting your needs, and then move on.

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