Merchant reports repeated chargebacks from the same buyer, totaling about €4,000, and requests help to stop the scam activity. They shared the buyer’s address and an image; the image was later redacted by a moderator.
Support clarifies they cannot directly intervene in chargebacks; the cardholder’s bank makes the final decision. They advise submitting a detailed chargeback response for each dispute, including:
The bank will review the response and determine the outcome.
Chargeback: a bank-initiated reversal of a card transaction after a customer disputes a charge.
No resolution yet. Next step is the merchant compiling comprehensive evidence for the bank. The discussion remains open pending the bank’s review.
i received a lot of chargeback from same buyer please help me i’m trying to build myself and he stole my money (around 4k€) i’m asking you to help me to save me from this horrible thing.
that’s the address he still scamming other website like mine we have to help us please don’t ignore me i’m asking u to help me
Moderator Edit:: Image redacted.
Hi @0fficial5hop I am sorry to hear about this situation. I understand how serious this is for your business. Our support is not able to directly intervene in a chargeback and the customer’s bank has the final say in this matter.
I recommend reporting as much detail about the products ordered, the multiple chargebacks you have received, and any other important information about the orders you feel is valuable when submitting your chargeback response. The customer’s bank will review and make a final decision in this matter.
