How to handle gift card values when using multiple currencies?

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1

Hello,

I just set up USD pricing to my shopify store, the base currency is Canadian. I’m having an issue with the gift cards. Right now you can choose the value of the gift card from a drop down menu: $25, $50, $100 or $200. When you are under USD pricing, the values in the drop down stay the same, but the actual price above is converted to USD. This makes things very confusing because it appears as though you are buying an $100 gift card for $85. Is there anyway around this issue?

Thank you!

2

Did you ever find a solution for this problem. we’re facing it right now as an Aussie online store

3

Hey @jennamaask and @EarthToLife,

Just a heads up that this has been solved by the Givy app!

Here’s the customer experience:

  • They see gift card denominations in their selected currency (ie. $100USD for US, €100EUR for Europe)
  • They pay in the currency they selected
  • All notifications are sent using the currency they selected
  • The ‘check balance’ page shows the balance in their currency
  • The gift card’s balance gets updated every hour based on currency conversions
  • The customer spends the gift card in the currency they selected

It’s a great way to actually offer gift cards in multiple currencies while still dealing with Shopify’s limitation that all cards on your store are created in the default currency.

App is at Givy → Gift Cards & Gifts - Gift cards, product and subscription gifting for Shopify | Shopify App Store

Hope this helps any merchants struggling with gift cards in multiple currencies :crossed_fingers:

Take care

JP