How to handle high-risk orders leading to numerous chargebacks?

Topic summary

A Shopify merchant experienced a coordinated fraud attack starting June 2nd, receiving numerous high-risk orders with Chinese names shipping to a single freight forwarding address in Portland, Oregon (6215 NE 92nd Dr, 97253). After fulfilling these orders without proper verification, the merchant faced 40 chargebacks totaling approximately $12,000 in losses.

Key Fraudulent Addresses Identified:

  • 6215 NE 92nd Dr, Portland OR 97253
  • 8344 Northwest 66th Street, Miami FL 33166
  • 131 Rosemary Rd, Suite 202, Dover DE 19901

Multiple merchants confirmed similar fraud attempts using these same addresses, often under names like “Wang Hai” or “Andy Xue.”

Resolution & Preventive Measures:

  • Shopify’s Safety and Trust team helped restore the merchant’s held payments after verification
  • Merchant installed NoFraud Fraud Protection with auto-cancel for high-risk orders
  • Community recommends immediately canceling orders to freight forwarders/logistics companies
  • Suggested verification steps include requesting ID, selfie, last 4 card digits, or billing address confirmation before fulfillment
  • Manual payment capture allows review before funds are processed

Ongoing Challenge:
Legitimate international buyers using freight forwarders face order cancellations due to widespread abuse. The discussion remains active with merchants sharing new fraudulent address variations and prevention strategies.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.

We got back to back orders of the same product from this same address

wang hai
131 Rosemary Rd,
suite 202
Dover DE 19901
United States

glad i looked it up and found this forum before we sent it out.