I’m sorry to hear that, it’s really frustrating how chargebacks work, almost always gets sided with the customer, even when they’re clearly scamming.
I think every store I’ve worked with that does volume gets chargebacks, it’s part of online business, so it’s not abnormal to get some chargebacks.
I found this from Shopify documentation that they may suspend your payments account if “too many” - https://help.shopify.com/en/manual/payments/chargebacks.
I don’t know how many is too many but if you’re worried about it you could try contacting them, to be proactive about it.
Moving forward, couple of tips:
- For all high risk orders do a check with customer support (ask for identification and even a selfie if you want to be extra vigilant, and include in the email a basic agreement that they will not file a chargeback, that may help you win the case if they do).
Just explain to the customer that you’ve been the victim of scams lately, you don’t save the information, this is just a security measure.
- If it’s not a high risk order, you’ll want to then identify the type of buyer (like same address like you said) and cancel their orders. If you’re doing low volume and check every order then just cancel the order. If you don’t want to manually check, Order Automator can identify orders based on data like this, and notify your support staff (or even auto cancel if you want). There’s also a free version of Order Automator that includes a Fraud Guard, to alert staff or cancel high / medium risk orders. That could help you stay on top of those type of orders easier.
Good luck, I hope you’re able to stop the scams happening to you.