How to handle split orders and double shipping charges?

Payments + Shipping & Fulfilment
1

Hi. As we started with some preorders, I have an issue - how to handle split shipment?

Situation - The customer ordered 2 products. 1 product is in stock, 2nd will be available in 2 weeks. The customer agreed that he wanted to send it separately in two shipments… This is OK and we hnow, how to do it. BUT how should I claim in that order payment fro 2 shipments?

Thank you for answers

2

A simple solution would be to create 2 different shipping profiles - one for in-stock products and one for pre-order products. Now whenever cart contains products from these 2 profiles, the shipping price will be added up (i.e. doubled if you have set the same shipping price for both the profiles).

Furthermore, you can use our app Auto Shipping Profile: Shipr to automatically move product to preorder profile as soon as the product inventory count goes below your specified value.

3

Hi. Thanks for hint! I created second profile, and its working… Problem is, that customer can choose, if he wants to send package separately (then its OK - doubled shiiping price). BUT if he choose, that he wants to wait, till one of products will be stocked and send everything together, there are still 2 prices for shipping :confused: And I am not capable to figure it out somehow… :grinning_face_with_smiling_eyes:

4

You should look at the Pre-order Manager Pro app (which will work with your existing pre-order app/theme).

Effectively you setup a rule in the app that splits the pre-order item(s) into a separate order so they can be fulfilled separately and then offer custom shipping options at checkout, e.g.:

Order #0001 has three items:

  • Item A (In-stock)
  • Item B (In-stock)
  • Item C (Preorder)

The order contains a pre-order so it would be split into two orders as follows:

Order #0001 now only includes the in-stock items:

  • Item A (In-stock)
  • Item B (In-stock)

Order #0002 has been created for the pre-order:

  • Item C (Preorder)

These orders can now be fulfilled separately, and the customer can get their in-stock items first.

Then, you can setup different pre-order shipping options in the app (with different costs) to offer your customers at checkout, I.e.

  • Ship in-stock items, ship pre-order later $20
  • Ship in-stock items with pre-order $10

This then solves the issue of you as the merchant having to eat up the extra costs of shipping if customers want their in-stock items first!