How to handle Tiktok returns on Shopify orders page

Payments + Shipping & Fulfilment
1

My Shopify store is linked to my Tiktok store. Recently an order on Tiktok was auto-approved for return and refund. In Tiktok Seller Central it is shown as refunded and the customer has indeed sent back the item. On my Shopify orders interface, it’s shown as “return in progress”.

What’s the correct way to deal with this, can I use “process and refund” for inventory correctness, although it’s already been refunded, if I use that will it try to refund again?

Or do I use “restock” or “close return”?

Thanks for any insight.

4

Thank you, just what I need to know!

6

If TikTok Seller Center already shows refunded, treat TikTok as the money system of record. In Shopify you’re usually finishing return + inventory, not issuing a second refund.

Check the order’s Payment / Transactions in Shopify first. If there’s no refundable Shopify balance, avoid “Process and refund” — use Restock (if the unit is back and resellable) then Close return so Shopify stops showing “in progress”.

Integrations vary, so for one live order with $ on the line, Shopify Support + TikTok return IDs is the safest confirm. Happy to help interpret screenshots if you post payment method + whether Transactions already shows a refund.