Core Issue:
Multiple users report being scammed by fraudulent stores operating on Shopify’s platform. Victims ordered products that were never delivered, received wrong/cheap items instead, or had stores disappear after payment.
Facebook is getting paid by shopify for the use of their markets. And
shopify is getting paid by the scammers to use their platform. Both have
plausible deniability and dont really care if you get the item or lose your
money, because they are making theirs. Sorry, but imho, both sites should
be held accountable. Wasn’t zuck on a mission to make facebook a safe
space; even going as far as calling out the Russians for buying ad space
during the elections? Where is his sense of morality when his users come to
his employees and complain that they are being taken by fake shops using
his marketplace?
BODEAM.COM gives a non existent address in Indiana. I think it all depends
on where you live. They also give a phone number(which they dont bother to
answer!). This is beyond ridiculous, and the enablers should be held just
as responsible as the scammers who use their systems!
Dont count on PayPal. We are going through the same scam and PayPal is taking the scammers side. Told us that " they (the seller) entered the same tracking number on their account that they used on our invoice and it says shipped." Are you kidding me? How the eff does that prove its shipped or that there was even a item to begin with. What a joke. Obviously they didn’t check the tracking number because if they had they’d know it was a fake shipping service and there is no shipment with that tracking number! Also they didnt bother to go to the actual store on our invoice because if they had , they’d know it doesnt exist! PayPal will not help us!
I was scammed by Shopify (as far as I’m concerned while trying to resolve it) via a store called “Soaring Dragon” using a charge program called Docsite. I tried to vet the store prior to making a purchase, but all I could find was equal parts good and bad for Shopify so I decided to trust the store since Shopify didn’t outright appear to be a scam. However, the old saying proved true, “If it sounds too good to be true…” My bank refused to do anything about the charges because they were authorized by me (I mean after all I was buying from what I believed to be a legit company at the time). Shopify is claiming to be blameless and not responsible for the scam since they are only the “bridge” for the scammer to reach you. They will however protect the Scammer in favor of you (the consumer). I was told repeatedly that they could do nothing for me because they protect their sellers and that they are NOT responsible for scamming me through their platform (in a nutshell). I have found repeated site that look identical to Soaring Dragon pop up with different names but identical products and page layouts (but slightly tweaked) via Shopify and Facebook. I have ordered from “Drop Ship” sites back in the early days when places like Shopify didn’t help scammers take my money and had great success (sure wait times sucked because of Customs). After dealing with Shopify I’m left to question the company’s legitimacy as a whole, despite believing some small percentage of stores that use Shopify are actually legit. But none of the ones I’ve dealt with personally appear to be.
Yeah I placed an order through idestroyedtheyouth.com 3 months ago, tried to contact them directly countless times with zero reply. Tried to talk to shopify and they literally don’t do anything. The person I talked to told me he can’t even confirm if it’s a shopify store and tried to send me to a copyright claims website?!?!?!? I don’t own a copyright for a company that may or may not exist! Shopify definitely need to take a bit more responsibility and have proper measure put in place to not only prevent this but on the occasions it does happen they need to be able to help the customer.
Ok, so I want to update everyone because this could help you with paypal if you used it. Our fake seller provided us with a tracking number to some fake shopping company. When paypal got involved they gave paypal a tracking number from Canada post, paypal used it on the Canada post website and it said delivered. How can that be we didnyt receive anything? PayPal closed the case. End of story.
Rewind to 2 weeks earlier we recieved a small packet which looked like it came from WISH. we do A LOT of shopping on WISH.com and a couple other packets arrived with it. When we opened that one addressed to my husband it was this little pink card holder wallet and we both thought weird and threw it out cause who knows what the hell reason that was sent and we didnt order it , plus I’m paranoid and a conspiracy theorist type. After a hour thinking about it I thought something is weird about this and grabbed it and thr envelope from the trash and promptly sealed it in a ziplock bag and put it to the side because “you never know”.
Fast back forward to yesterday after they closed the case and I thought wait when did they say it was delivered? 2 weeks ago,! So I grabbed the ziplock bag with the item we didnt order and checked tracking. Sure enough there is the tracking # on it with contents stating card holder and a price of $5. It matched the tracking number they have paypal! PayPal immediately reopened the case and are waiting to hear back from the seller of the fake store asking for proof that the item they shipped us was for a $70 storage unit.
Thank goodness for my paranoia , my husband hates it but it sure saved this transaction. The money is really nothing compared to the huge scam this is.
If you have got or get something weird in the mail after being scammed , keep it, that’s part of how they’re getting away with it!! A$$holes!
Hope this can help some of you, good luck!
Yep. I ordered from one named SeniorGem. They have scammed myself and many others. They pick a different address in your city since USPS does not have your actual shipping address on the tracking history. They just pick a random address in the same location and send a 1 ounce dummy package so it looks like it shipped to you. The BBB, FTC and FBI have been been informed with documentation. They actually use paypal to pay the fictitious company. The address and phone number on the site is also fake.
Shopify has to be responsible for holding these stores. This store is made on shopify and its advertising a scooter made by STATOR that is still in pre-order. The STATOR original scooter costs $4000USD and they are “selling” this in their store below for 70USD. This is clearly a scam. Shopify needs to hold these scammers accountable or it will obliterate the e-commerce trustworthiness and harm good sellers.
So many products are obviously scams and Shopify seems to be one of the
most used sales network for it. Between Shopify and Facebook Marketplace, I
have very little faith in these services and don’t see enough response from
companies acknowledging these scams to think things will get better soon.
Shopify must do a background check on the seller or at least manage the transparency if the item sold are legit.
I had to suffer for 4 month to get my money back because I used Paypal slow process and seller tricked paypay by providing some random USPS tracking. I am thankful to USPS that they provided me the detailed info regarding the package and I was able to justify and issued a refund.
If Shopify is not going to take responsibility for the businesses that they are exposing the consumer, it appears the most appropriate action would be for us to quit using Shopify as they cannot be trusted to only allow honest businesses to advertise and sell on their site. I’m game!
Problem Solved!
Just signed up to let Shpify know that your platform + Facebook ad are being used to scam people EVERYDAY!
I personally cannot trust any shop that has this black and white style website which is 99% based on Shopify!!
The easiest solution is to implement a reputation system and not let anyone create a fake shop in 5 minute! You are ruining your company for the short term profit!!
ive been a victim of a fake store just now.. i ordered a salomon shoes.. but i recieved a shoes that i don’t know what brand it is.. i tried to email the store but i got no reply from them.. i tried to use another email and placed an order and they automatically responded that order has been approved and just waiting for shipment.. he does not reply to any concern you have about wrong item but automatically respond to new orders.. i found out that its not just me who was scammed many of us who ordered from Facebook ads were all scammed by this store.. he used different name in posting the advertisement through the Facebook ads.. he used different email in his store.. and he used different email during order confirmation.. this is definitely a big scam and shopify should be alarm on what was happening and should take any actions.
Same here.. got caught up in the Shopify ads on Instagram..found out the following morning ..Shopify needs to do better before they be out of business. i ordered bicycle on 10 feb. 21 [email removed] 5.52 am through CC and when i track shipment status it shows same. there is no update. here is link
How absolutely pathetic, Shopify, that you pass the buck to the payment provider when all you have to do is shut the fraudulent websites down. Are you that desperate for business? Online theft is rampant and you can do something about it but you drag for feet all so you can make the bottom line with probably hundreds of fraudulent websites. I reported a website over a month ago and you still are dragging your feet shutting it down.
I’ve experienced the same issue. I purchased a 12x10 gazebo from Kolajira. They sent an email but none of the links are active now nor is there a telephone number to call. It says store is no longer available. How do I get my money back.
I AGREE COME ON SHOPIFY DO SOMETHING FOR THE PEOPLE THAT ARE WHO ARE SPENDING THE MONEY.
THIS IS ANOTHER SCAM. THIS GUY WAS UP AS EARLY LAST WEEK AND BACK AGAIN. U ARE JUST GIVING CRIMINALS A BANNER TO HIDE BEHIND AND YOUR LOOSING YOUR CREDITABILITY