This is exactly why I’m wanting these emails to be sent from Klaviyo, because the ones from Shopify all look like 
! I had all these setup to send thru Klaviyo, BUT Shopify was still sending theirs, so customers were getting two emails for every event (new orders, shipping, etc.)
Topic summary
Problem: Merchant set up Klaviyo (email marketing) flows for order confirmations but Shopify still sends its default confirmation, causing duplicate emails. Klaviyo emails also show only the last 4 digits of order numbers, omitting Shopify’s custom prefixes.
Key facts/constraints:
- Shopify’s default order confirmation email cannot be disabled; it functions as the customer’s receipt, regardless of notification settings.
- Shopify notification templates must be edited within Shopify Admin. Klaviyo template code/styles are not compatible for pasting into Shopify.
Workarounds suggested:
- Modify Shopify’s confirmation template to state it’s a basic receipt and that a more detailed Klaviyo email will follow.
- Consider shipping automation tools (e.g., Starshipit) that integrate with Klaviyo to trigger customized shipping emails.
- If deeper customization is needed, hire a Shopify Partner to redesign Shopify’s templates.
Unresolved items:
- How to display Shopify order number prefixes in Klaviyo (currently only last 4 digits show) remains unanswered.
Status: No way to stop Shopify’s confirmation; duplication on order confirmation likely persists. Discussion remains open with workarounds, not a full resolution.