The banner image on my store keeps being cropped to a rectangular image when it’s original dimension is a square
Topic summary
A user is experiencing an issue where their store’s banner image is being cropped from its original square dimensions into a rectangular format.
Current Status:
- The problem involves automatic cropping that doesn’t preserve the original aspect ratio
- An image has been shared showing the cropping issue
Troubleshooting Suggestion:
- Another user recommends checking the customize settings page for any aspect ratio configurations that might be forcing the rectangular crop
- They’ve requested the page link to provide more specific assistance
The discussion remains open as the original poster has not yet responded with the requested information or confirmed whether they’ve checked the aspect ratio settings.
@jodawson - did you open this page in customize settings and checked if you have any aspect ratio? can you please share this page link?