How to make products tax free for BFPO address orders?

Topic summary

A merchant is seeking a way to automatically remove VAT (set tax to 0%) for orders shipped to BFPO (British Forces Post Office) addresses. They have already configured custom shipping rules for BFPO deliveries but cannot determine how to automate the tax exemption.

Current situation:

  • Custom shipping rules are working correctly
  • Tax removal must be handled manually
  • This creates operational difficulties

Resolution status:
Shopify support indicated this functionality is only available in Shopify Plus. The merchant cannot justify upgrading solely for this feature, so both the original poster and a subsequent user continue processing BFPO tax exemptions manually. The issue remains unresolved for standard Shopify plan users.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

hi there, has anyone any experience making products tax free when a customer specifies they want their order delivering to a BFPO address please?

I’ve got a custom shipping rule set up to charge the customer appropriately, and i’d like all products from our web site to be shipped to a BFPO address, but the VAT must be removed and set to 0% and i cannot fathom out how to set this up

If anyone has any ideas it will be really appreca

Morning. Did you ever get an answer to this? I am having to manually sort this and it is a nightmare.

Hi there, Shopify told me this features in Shopify Plus, so having to do manually as cannot justify the upgrade purely for this feature