Hi everyone, I have a question regarding the logistics of processing a refund on Shopify. I’m dropshipping through AliExpress.
Let’s say someone buys a product on my store but decides he/she wants a refund.
He emails me asking for a refund.
Do I wait for the AliExpress supplier to receive the product before processing the refund? If I don’t, then anyone can just buy my product, ask for a refund, and not send it back. They get to keep the product and I lose money.
Can you please help?
Thanks
P.S. Sorry if this is a silly question but Shopify’s page on processing refunds didn’t explain this properly.