How to notify customers about completed collection purchases?

Shopify Discussion

Topic summary

Goal: notify customers when a purchase from a specific collection is completed.

Suggested approach: use Shopify admin Settings > Notifications to create or customize a customer email.

  • Option 1: create/select a notification, choose an action like “Send Custom Email,” and fill in email details.
  • Option 2: in the Customer section, click “Add notification,” title it (e.g., “Your Collection Has Been Added”), and create the notification.

Notes and gaps:

  • The suggestion references the Shopify Scripts editor but then directs to Notifications; no script or conditional logic was provided.
  • The steps are general and do not explain how to target only purchases from a specific collection (i.e., conditional triggers are not addressed).
  • A follow-up question asks what “EMSP” means; no answer was provided.

Status: unresolved. No confirmation that the method works for collection-specific notifications; key question about acronym remains unanswered.

Summarized with AI on February 2. AI used: gpt-5.
1

Good morning,
How do I add a notification to a customer regarding the completion of a specific collection purchase?

2

What is an EMSP?

3

To set up a notification for when the customer’s purchase is complete, I believe you can use the Shopify Scripts editor:

  1. Go to Settings > Notifications.
  2. Create a new notification or select an existing one.
  3. In the “Actions” section, select “Send Custom Email” from the drop-down menu.
  4. Enter the information into the email fields.

Or you could try this:

  1. From your Shopify admin, go to Settings > Notifications.
  2. In the “Customer” section, click on the “Add notification” button.
  3. Enter a title for your notification (e.g., “Your Collection Has Been Added”) and create a notification.

I am a bit rusty, it’s been a while since I last did this, but I hope it helps and it will at least give you an idea where to start!