Topic summary
A user is experiencing website accessibility issues - their storefront displays a “site can’t be reached” error in browsers.
Technical findings:
- DNS records correctly point to Shopify
- DNSSEC is active on the domain (cuthere.us), which may be causing the resolution failure
Recommended next steps:
- Contact Shopify Support through the Help Center
- Submit a support request so the team can investigate the DNSSEC configuration
- Log into the account and select a topic to access available contact options
Status: The issue remains unresolved and requires technical support intervention to address the potential DNSSEC conflict.
Hi there, @Yyes .
Welcome to the Shopify Community!
I understand you’re unable to access your storefront as your browser is displaying that your site can’t be reached. I was able to replicate the same error message on my end using a Google Chrome browser.
I searched the DNS records for your domain (cuthere.us) and all records point to Shopify. However, it looks as though there is a DNSSEC active on your domain which might be the cause of the resolution failure.
In order to have this looked into, I recommend creating a support request via the Shopify Help Center so our team can proceed with the next steps. When accessing the help center, log into your account, select a topic from the ones provided and on the following page, our available contact options will be displayed.
Let us know if you have additional questions or concerns.