Hey, @Clare_Meaney .
I noticed you are a new member, welcome to our Community forum! Thanks for bringing your question here. I’m happy to provide you with a suggestion for processing this order.
You could consider using our **Draft order **feature. This allows you to run payments through the backend and send invoices to your customers. When you accept a payment, an order is then created for it on the Orders page. To learn more, check out a great tutorial here. Here are the steps you can take to create a draft order:
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From your Shopify admin, go to Orders > Drafts
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Click Create Order.
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Add products to the order.
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Customize the order:
- Add a customer.
- Apply discounts.
- Turn taxes on or off.
- Add tags or a note.
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You can accept payment for draft orders by marking an order as paid if you have already received payment.
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Click Save to convert your draft order to your Orders list.
This will allow you to keep track of the sale within Shopify, reduce inventory, and avoid transaction fees as the payment was collected outside of Shopify through manual methods.
Let me know if this works for you! Otherwise, we can brainstorm other options together. In the meantime, I’d love to hear more about your business. How has everything been going?