I’m going through a very similar and INCREDIBLY frustrating situation. I received an email almost 2 weeks ago saying they “couldn’t verify my Shopify payments information. Contact support.”, but I had NOT done or changed anything to my account. I tried to login to see if everything was in order, but I was locked out! And then I realized my store was offline, even though I have PAID FOR AN ENTIRE YEAR of monthly operating fees (and have 5 months left)!!! I’ve contacted them several times, (online) chatted with 2 different advisors (because they no longer offer phone support) who assured me it would be resolved right away… STILL NOTHING.
Now I have (long term) customers reaching out to me on my private email, wondering why they can’t access my store!!!
This is absolutely ridiculous. They lock me out of my account that is paid in full, and take my store offline???
I’ve been with them for MANY years and used to love them, but I experienced a similar thing last year, so I’m 100% done with them.
Hope people read this forum before signing up with them…