How to properly set up auto discount buy X get Y in my store?

Hello experts,

I am trying to add the auto discount, buy x get Y to my store.

Right now it is active and available on all sales channels but not showing up. Can anybody help?

I selected “min purchase amount”, specified the product and the quantity, and set a max use of once per order.

thank you

Hi AHAB_birdy

I hope you’re doing great! please Go to Online Store->Theme-> Click Discount. You can create discount code.

If helpful then please Like and Accept Solution.
For Design, Development and custom changes Hire Me.
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Thanks

Hey!

To apply buy X get Y discount automatically use the iCart Cart Drawer Cart Upsell app, it will let you add the free product based on number of items added in the cart and on amount of the cart. Hope this will help you to fulfill your requirement. Do let me know if you need more help or assistance in setting up the app, will help you out.

Hi @AHAB_birdy ,

That does seem very strange for sure.

Would you be able to link the store and the product’s you have this set up for so I can test and see if it works?

In the meantime, Shopify has a help guide which goes through the entire buy X get Y discount set up here. It could be worth double checking everything is set up correctly and you haven’t missed anything to activate it.

While we can’t look into any account specific issues via the community, you can reach out to one of the advisors on our support team here to talk to someone about it in real time if you wish. looking forward to hearing from you!

Hey thanks Nick, I reached out to the advisors and they are looking into it for me. Seems I may have found a bug.

Ah that would explain it then!

Thanks for repyling and letting me know. How’s everything else going with your store? Let me know if you have any other questions.