It’s completely asinine that this is not an existing feature! It is much more difficult for store staff to have to manually write and send an email. Why this is not a function at the touch of a button within the POS App is beyond my thinking. This is an extremely basic & easily anticipated function!
Topic summary
Merchants are requesting the ability to re-send “Ready for Pickup” notifications to customers who forget to collect their orders. Currently, Shopify only allows re-sending order confirmations, not pickup reminders.
Current Status:
- The feature has been requested for over 4 years (initial post to April 2025)
- Shopify staff acknowledged the feedback and passed it to developers, but no implementation timeline has been provided
- Some users report seeing a grayed-out/non-functional button in their interface
- Merchants must manually email customers as a workaround, which is time-consuming
Workaround Shared:
One user suggests temporarily replacing the “Contact Customer” email template code with the “Ready for Local Pickup” template code in Customer Notifications settings. This allows sending pickup reminders through the order menu, though it requires reverting the code back when finished.
Community Sentiment:
Multiple merchants express frustration at the lack of progress on what they consider a basic, essential feature. Many emphasize this would be more useful than re-sending order confirmations and request automated pickup reminder functionality.
10 Likes