I see this is a popular issue and wanted to share my workaround. In the Customer Notifications settings I replaced the “Contact Customer” (the e-mail pop-up inside the order menu) code with the code from the “Ready for Local Pickup” e-mail. I edit it a little, such as adding “Reminder” to the subject line and edit the copy inside a bit to also remind them about our pick-up policy.
Make sure you leave the
{{ custom_message }}
somewhere or else it won’t work.NOTE: If you use that “Contact Customer” e-mail option in the orders often for various reasons you’ll want to revert the code back. There is an option at the bottom for that. I have a file saved with the ‘reminder’ code on my computer and will replace it once a week to send out these reminder e-mails and then revert back to the default.
When that is finished I’ll go to the customers order, click on the customers e-mail, put nothing in the message field, hit review e-mail (you’ll see the preview pop-up), and then click send.