There are no errors listed, I added info anyway, and there’s no re-submit button so how do I get past this dead end?
Thank you for that. I ended up contacting support and after 6 hours of us both scratching our heads it was determined there was a problem on their end, they had to reset something and would email me today. Hopefully they get it fixed. What I think happened was as I was going through the set up sequence some if not most of the info was pre-filled in. My last name oddly was not correct, in that it is a two word last name and it left off the first word. So I added it. My name is correct everywhere else in the system and I’ve had my store up and running over 3 years so I don’t know why it couldn’t pull my last name field correctly. Sort of 1985ish. Anyway another problem in my opinion is that when I uninstalled the program and then reinstalled it, it just picked up where it left off. So I think it needs to be reset it on their end. My ticket is in the hopper. To the human.
Hi @DoctorGreenbud .
Hope you are doing great.
Click the review errors first, should show a specific issue.
A common issue is that business info does not match records, no clear SMS option on the site, vague use case, and missing privacy policy links.
If it’s stuck, contact shopify support, mention all toll-free verification rejected, so they can push it manually.
That’s basically what I did and I’m waiting for them to reset it on their end. I believe the issue started during the setup process, where many fields were pre-filled including my name, which was incorrect. My last name has two words, but the system omitted the first word, as if it were 1985. So I added it, and that action threw a wrench in the works because there is no way back to that screen. It’s not part of the fix these errors screen. So they have to wipe it and figure out why it’s only pulling one word of my last name from my profile. My store is over 3 years old so this is weird to me.
The error now is I have to pick a country to send SMS messages to that I don’t do business in. WTF is going on? I only do business in the USA, do not ship or market to any other country. But unless I pick one, this is a dead end. Still no response from support at all like they said, but they must have done something because I did not have access to this screen yesterday. But it is a new dead end and still no resubmit button even if I try picking Canada and putting my contact link where required. No go.
USA already chosen so not a choice. Just a dead end.