We are getting the run around with Customer service. How do you elevate your issue to a supervisor or contact Shop by phone so they cannot play the hiding game via text?
Topic summary
- Issue: A merchant seeks to escalate a customer service matter to a supervisor and requests a phone contact to avoid text-only interactions.
- Update: A respondent indicates that phone support is currently unavailable; communication is limited to email and live chat.
- Follow-up: The merchant asks how to reach a supervisor specifically through those available channels (email or chat).
- Evidence: No phone number, escalation instructions, or official escalation path is provided. No attachments or images are included.
- Outcome: No resolution or actionable steps have been shared. No confirmation from support about an escalation process.
- Status: Open/ongoing. Key unanswered question: what is the procedure to escalate to a supervisor via email or live chat under current support limitations.
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Hi @helmaudio
As of now, Shopify does not have the phone support channel back yet. Their form of communication is through email and live chat.
Thanks for reply. How do you reach a supervisor via email or text?
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