My international wholesale customer was charged an outrageous amount of import tax when the discount code she used on her order didn’t reflect on her customs form (it instead showed full retail price for all items). How do I make sure that doesn’t happen again, and the discounted price is updated to the customs form? Thanks!
Topic summary
Issue: A wholesale order to an international customer showed full retail prices on the customs form despite a discount code at checkout, leading to high import taxes.
Goal: Ensure discounted prices are reflected on customs documentation to avoid inflated duties.
Suggested approach: Use a Wholesale app to list products with pre-applied wholesale pricing instead of applying a coupon at checkout. By selling at the discounted price directly, the customs form should capture the lower price rather than the original retail value.
Context: Customs forms are used to calculate import duties; if they show full retail pricing, duties increase. Discounts applied only at checkout may not propagate to customs documentation.
Status: A workaround was proposed; no confirmation of native Shopify settings or resolution yet. Further clarification on Shopify’s handling of discount codes on customs forms remains open.
Hi @tayloredtoys I would suggest you to use an Wholesale app for the same where in you can offer already dscounted products to your wholesale customers without using a Coupon at the checkout. This way only the discounted price will be updated to the custom forms.