I’m having the same problem still. Did you get this figured out?
Topic summary
Core issue: Merchants cannot connect Shopify’s Facebook/Instagram sales channel because their Facebook Business Manager is restricted. The Facebook Page is owned by the restricted BM and can’t be moved or deleted due to a linked Commerce Account and Shopify catalog.
Common blockers and errors:
- “Page is associated with a Commerce Account…Please disable the Commerce Account first.”
- “Application does not have permission for this action.”
- Looping between Shopify and Facebook support; appeals unanswered; live chat unavailable at times.
Context (terms):
- Business Manager: controls Pages, ad accounts, catalogs.
- Commerce Manager: manages Shops/catalogs for Facebook/Instagram.
- Catalog: product data used for Shops and ads.
Reported workarounds/outcomes:
- Set up a new product feed in Commerce Manager (e.g., via a feed app), then delete the old “Shopify” data feed; keeps catalog updating and may clear catalog issues.
- Remove catalog via Business settings: Users > People > Main account > Catalogs, and/or Business settings > Data Sources > Catalogs (admin access required).
- Create a new Facebook Page and Business Manager, then reconnect; risk of losing existing followers and history.
- Avoid default Shopify feed syncing gift cards, which some report triggering restrictions.
Status: Many remain blocked; a few resolved via feed replacement or catalog removal. Conflicting guidance from Facebook; discussion ongoing.