Hi
I can’t reach any customer support. I want to delete my debit card and all my details from shopify please.
Topic summary
Issue: A user can’t reach support and wants to remove their debit card and all personal details from their Shopify account.
Guidance provided:
- Use the Authenticated Support Team link and tell the AI assistant you need help removing billing information. The team can identify which account the card is linked to, assist with closing the store, and discuss expediting deletion of store-related information.
- For privacy-related removal of personal data, submit a data deletion request via the provided page.
Outcome/status: No confirmation of completion. Clear next steps were given; the user must contact support or submit the data deletion request to proceed.
Notes: No images or attachments are involved.
Hi there, @Mays1 . Thanks for taking the time to reach out to the Shopify Community Forums regarding your debit card question here. My name is Imogen. It’s good to meet you!
If you’re looking to delete this information in relation to Shopify charges you are receiving, it would be best to reach out to our Authenticated Support Team so they can assist you with identifying what account your payment method is connected to so they can assist you with closing the store. If you use the link I provided, you just need to tell the AI Assistant that you need help removing billing information and it will provide you prompts to get you connected with our Team. You will also need to speak to the team regarding expediting the process of closing and deleting any store information related to you.
If you’re looking to remove data for privacy reasons, you can request a data deletion via this page here.