Hi everyone! I would like to know how can I remove the text "Instant answers from the Shopify Inbox?
Topic summary
Main issue: A merchant wants to remove the “Instant answers” text label shown in the Shopify Inbox chat widget, without removing underlying features.
Clarification: Another participant asked whether the goal was only to remove the label (and not the order tracking option). The original poster confirmed they only want the text removed.
Evidence: A screenshot was shared highlighting the “Instant answers” wording in the widget, which is central to understanding the request.
Status: No solution or settings guidance was provided in the thread. The request remains open with the specific question unanswered: how to hide or remove the “Instant answers” text while keeping other options intact.
1 Like
You just want to remove instant answers text not the order tracking option right?
1 Like
yes thanks