How to remove Loox "Get $5" friend referral promo code?

Hi all,

I hope somebody can help me with this – I’ve uninstalled Loox from my apps and gone through all the code on my site to remove every instance of Loox I can find. Unfortunately, I still get a “Get $5” pop up on my home page every time I go to my site. As far as I can tell, this is a refer-a-friend promo they are currently running. It’s the last instance of Loox showing up on my site, and I can’t find where to go to remove this code. My website is tallywags.co and the theme says Exclusive 2.0 version 1.20.

Also, I tried to paste in some source code from the home page that referenced Loox, but the site didn’t allow it. If it helps let me know and I can send it.

Thanks in advance!

-Chad

Hey,
Tamarry from the Loox support team here - happy to help :slightly_smiling_face:

We’re sorry to see you go; if there’s anything we can assist you with to improve your experience with Loox, please let us know.

With that being said, we’d be happy to assist in removing the Loox code from your store.

Could you please contact us at support@loox.io?

We will gladly take a look and assist.

Hello i need the exact same answer i have the same problem , could you please share here what lines to delete in the theme code so everyone can fix this by themselves thank you.

Hey,
Tamarry here :slightly_smiling_face:

We’re working on a fix to avoid this going forward.

In the meantime, Could you please contact us at support@loox.io?

We’d be happy to assist!

hi

i am having this problem as well

disregard! it went away after a while

Hey,
Tamarry here :slightly_smiling_face:

Happy to hear that it worked out for you!

If you need anything else, please feel free to reach out to us at support@loox.io!

Hi, I was having the same issue as well. I fixed it by going into edit the code for my theme, and in the theme.liquid section all the way at the bottom there was 1 line that was from Loox and I deleted it and it solved the issue.

Dear you have to do some simple steps for this,

  • Inside your Shopify Themes menu, click on the “…” button and select “Edit code”.

  • Edit the theme.liquid file.

  • Find and delete the code below:

    {{ shop.metafields.loox[“global_html_body”] }}> > Than click on the save button and check your home page it will be removed.> > if you have any issue or question than simply email us at admin@mzfmart.com

Im also having the same problem!! I loved this app when it was just a normal review app, before it turned into an upsell offer widget offering multiple offers that I cant seem to turn off. im getting emails from customers wanting all kinds of discounts that I didn’t offer. and its mildly embarrassing when i customer sends me a screenshot saying we offer a 10% discount for a referral to their friends and they get $0 incentive.

Hey,
Tamarry here :slightly_smiling_face:

I’m truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

Could you please reach out to us at support@loox.io?

I’d be more than happy to assist you and resolve the issues that you are experiencing.

Hey,
I have the same issue on one of my stores. I emailed Loox Support and got no response.

I am currently running Sense 13.0.0