How to remove my credit card from shopify payment method?

Shopify Discussion

Topic summary

Core Issue:
Shopify does not allow users to directly remove credit cards from their accounts—only replacement is possible. This policy ensures a valid payment method remains on file for recurring charges.

Key Points:

  • Replacement Only: Users can add a new card through Settings > Billing, which becomes the primary payment method. The old card cannot be deleted through the admin interface.

  • Complete Removal: To fully remove card details, users must contact Shopify Support directly. The Account Integrity team handles these requests, typically taking 2-3 business days.

  • Closing Stores: Multiple users report being charged after closing their stores. To stop charges, stores must be properly closed via Settings > Plan and Permissions > Close Store.

  • Pause Options: Stores on paid plans for 60+ days past trial can pause for up to 3 months free, then $9/month (Pause and Build plan).

Common Concerns:

  • Unwanted charges continuing after store closure
  • Accidental card additions during setup
  • Security concerns about leaving payment data on file
  • Difficulty accessing direct support

Resolution Path:
Contact Shopify Support via live chat at the provided help center link for account-specific assistance with card removal or refund requests.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

I want to remove my credit card from shopify payment method, but there is no option to remove, only you can add cards. Please suggest me.

1 Like
2

Hey there, @sanchita

Bo here from Shopify Support!

Thank you for reaching out regarding this. Cards cannot be removed from your Shopify account through the admin, they can only be replaced. This is to ensure that there is always a card available to charge when your invoice is due. Once you add a new card to your account this is the only card that will be charged. If you would like to have the card taken off your account completely I can look into getting this sent to our Account Integrity team to get this actioned. Could you please explain why it is that you require this card to be removed?

All the Best,

Bo

3

Hi @sanchita ,

Credit card details are your billing information on Shopify. As we may know, these are very important and sensitive, So important that you had better keep it secured carefully enough. Currently, on the Shopify platform, you are only allowed to pay for your expenses with a valid credit card from Mastercard, Visa, or American Express. Debit cards are not available for now. One more thing you have to know is that your credit cards must allow Recurring Payments service to be functional with Shopify.

If you are based in the United States and have a USD bank account that accepts Automated Clearing House (ACH) debits, you can verify your account to use as your functional payment method. To be sure, you should check with your bank to see if your account accepts ACH debits.

In case there are some changes with your credit card details, you have to make sure that you would update those on Shopify. In this article, we will find out how to change your credit card details on the Shopify platform.

Hope this helps!

1 Like
4

I would like to remove my credit card details due to me closing my store and I do not wish to leave my information in shopify s hands for no reason

So if you can please send me an e mail on how to remove my details

My email is: karimeldessouki4@hotmail.com

Thankyou in advance

5

Hi, I have been trying to remove or replace my credit card payment method, because I got a new card a while ago, so I wonder if I can get a link to sort out that issue as soon as possible which is urgent before I launch my store, I also need some help with removing my shipping and taxes on my Shopify products pages?

6

Hey there, @Southbooth

I reached out to you via email on Nov 10th regarding this. Could you please respond to ticket 20649381 so that I can escalate this for you and have those details removed for you? Thank you!

Bo

7

Hey there, @LaurysGlamour

Bo here from Shopify Support!

Thank you for reaching out regarding this. To update your card details on your store please go to Settings > Billing. You can then replace it by clicking the following:

Could you tell me a little more about the taxes and shipping that you want to remove from your product page? Where on the product page are they showing? Could you send me a link to one of your products or send me a screenshot of where they are showing currently? What theme are you using?

Looking forward to hearing from you!

Bo

8

Why can’t I just pause my store?

9

Hey there, @Lux-barbie-bout

To be eligible to pause your store using either Pause or Pause and Build, your store needs to be on a paid plan and at least 60 days past the free trial period. If your store doesn’t meet these criteria, then you can’t pause your store.

You can pause your store in the following ways:

Let me know how this goes and if there is anything else I can assist you with, I’m happy to help!

All the Best,

Bo

10

Hello. I also want to remove my tag from shopify. I don’t sell any more. Last month, I was charged without realizing it.

my account: doduccuongvms@gmail.com

Thanks

11

Hey there, @doduccuong

You will need to close your account as per this guide to prevent future charges. Let me know how this goes and if there is anything else I can assist you with, I’m happy to help!

All the Best,

Bo

12

Hey there!> > Can you tell me please, is it possible to delete just credit card, with out deleting store, I was looking around and accidentally added my credit card.> > And if it’s possible, can you please sent me an instruction on this mail : gummysticker@gmail.com> > Thanks!

13

Hey there, @reyder

Thanks for reaching out. As stated throughout this post - your best options are to either replace the credit card on file with the one you do want us to charge or to close your account. Is there a reason you would like the card removed totally if you are keeping the account open?

All the Best,

Bo

14 
I will continue my business plan, I don't want to remove the card. thanks
1 Like
15

Hey, I would like to remove my Shopify monthly payment and close the store for some time, can you please help me ?

16

Hey there, @LaurysGlamour

You could completely pause your store. To be eligible for the Pause plan, your store needs to be on a paid plan and at least 60 days past the free trial period. If your store doesn’t meet these criteria, then you can’t pause your store.

If you are an active merchant, you can use the Pause plan to pause your store completely and step away from it. In this case, your store is paused for up to three months without being charged for your subscription. You can reopen your store any time during the three months. If, after three months, you don’t reopen your store, then you are upgraded to the Pause and Build plan, which is $9 USD per month.

While you are on the Pause plan, you can’t access your Shopify admin, work on your store, or sell to customers.

Before you start, consider creating a password page to tell your visitors that you’ll be back soon. You won’t be able to access or edit your password page while your store is paused.

Steps:

  1. Log in as the store owner.

  2. From your Shopify admin, click Settings, and then click Plan and permissions.

  3. In the Store status section, click Pause.

  4. If you agree with the terms, then click Pause.

  5. Enter a message for visitors to your store.

  6. Click Submit.

Let me know how this goes and if there is anything else I can assist you with, I’m happy to help!

All the Best,

Bo

17

I dont wanna pay for a shopify account anymore. So i want to know how to delete the credit card, or susped the account so i cant be charged for the account. But i am only 3 days into my free trial.

18

Heyy , i currently have an website with Shopify and a few months back my old bank account that was connected to my website was hacked and before opening my store i didn’t connect my new bank account and i received a payout today and it went to the old bank which is fine. But i was wondering if you guys could look and find out my old banking information so that i’m able to replace it with my new information? or is there other methods i can take to fix this problem

19

PLEASE HELP !!!

20

Hey there, @AshtonShockman5

I am sorry to hear that the trial did not impress you. Do you have any feedback as to why you would not like to continue with Shopify? If you would like to close the account and avoid being charged for a plan please do the following:

Steps:

  1. Log in as the store owner.

  2. From your Shopify admin, click Settings, and then click Plan and permissions.

  3. In the Store status section, click Sell or close store.

  4. Click Close store.

  5. Enter your password to continue.

  6. At this point, you can contact Shopify to see if there is anything we can do to help. If you’re sure that you want to close your store, then select a reason from the drop-down menu and then click Close store.

To confirm that your store is closed, you can go to your store’s URL and see that your store no longer appears.

Let me know how this goes and if there is anything else I can assist you with, I’m happy to help!

All the Best,

Bo