How to remove my credit card from shopify payment method?

Shopify Discussion

Topic summary

Core Issue:
Shopify does not allow users to directly remove credit cards from their accounts—only replacement is possible. This policy ensures a valid payment method remains on file for recurring charges.

Key Points:

  • Replacement Only: Users can add a new card through Settings > Billing, which becomes the primary payment method. The old card cannot be deleted through the admin interface.

  • Complete Removal: To fully remove card details, users must contact Shopify Support directly. The Account Integrity team handles these requests, typically taking 2-3 business days.

  • Closing Stores: Multiple users report being charged after closing their stores. To stop charges, stores must be properly closed via Settings > Plan and Permissions > Close Store.

  • Pause Options: Stores on paid plans for 60+ days past trial can pause for up to 3 months free, then $9/month (Pause and Build plan).

Common Concerns:

  • Unwanted charges continuing after store closure
  • Accidental card additions during setup
  • Security concerns about leaving payment data on file
  • Difficulty accessing direct support

Resolution Path:
Contact Shopify Support via live chat at the provided help center link for account-specific assistance with card removal or refund requests.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
2

Hey there, @sanchita

Bo here from Shopify Support!

Thank you for reaching out regarding this. Cards cannot be removed from your Shopify account through the admin, they can only be replaced. This is to ensure that there is always a card available to charge when your invoice is due. Once you add a new card to your account this is the only card that will be charged. If you would like to have the card taken off your account completely I can look into getting this sent to our Account Integrity team to get this actioned. Could you please explain why it is that you require this card to be removed?

All the Best,

Bo