How to remove note for Manual Payment Method

Payments + Shipping & Fulfilment
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Topic summary

Merchants using Shopify Markets with multiple countries are encountering an unwanted currency conversion note at checkout when offering manual payment methods (like bank transfers) in non-base currencies.

The Issue:

  • When customers select manual payment methods, a note appears stating the charge amount in the base currency (e.g., “Note: you will be charged $858.65 SGD”)
  • Order details display only in the base currency, not the local market currency
  • This creates confusion for customers expecting to pay in their local currency (Malaysian Ringgit, GBP, etc.)

Key Concerns:

  • The note and base currency display cannot be removed through accessible settings
  • This appears to be default Shopify behavior
  • The confusion may result in lower conversion rates
  • Local currency is shown elsewhere on the page (right side), creating inconsistency

Status: Multiple merchants report this problem with no known solution yet. The thread remains open seeking guidance on removing or customizing this currency note for manual payment methods.

Summarized with AI on November 15. AI used: claude-sonnet-4-5-20250929.
1

Hi, I am using Shopify Markets for 2 countries (Singapore and Malaysia) and my base currency is Singapore dollars. I am however trying to add manual payment methods for Malaysian buyers like bank transfer since we have a business entity in Malaysia too.

However, the statement below saying “Note: you will be charged $758.56 SGD” is not needed.

Any idea on how to remove this? I can’t seem to find the settings to remove that statement.

Thanks in advance!

base currency note.png
base currency note.png638×404 12.6 KB

2

Additional Info:
The order details are also ONLY AVAILABLE in the base currency Singapore dollars after manual payment method is selected. This will be confusing for my buyers, because they are expecting to pay manually by bank transfer in Malaysian Ringgit.

Is this a default behavior set by Shopify??

3

I’m facing the same issue for a store being developed, the base currency is GBP, and the same note is showing on manual payment methods, even though the local currency is shown on the right side of the page.

This note is really confusing for customers and results in a lower conversion, has there been no solution for this??