Our account is showing a statement about free freight. However, we do not have a free freight option listed in our account. All of the shipping rates in our shipping and delivery options have a price.
Any idea how to turn this off without going into the theme code and deleting it? I ask as we might want to use it in the future.
We are using the Prestige theme.
Here is the note on our cart when no items are added:
Here is the note when an item is added:
And when the order surpasses the $75 amount:
This is what our shipping options look like:
Any ideas?
Hello @ccsachs ,
Please share:
- your store URL;
- page URL with the issue you mention;
- storefront password (if your store has one).
If the store is not online yet, please follow this quick tutorial to learn how to safely and temporarily share an offline/unpublished theme URL.
Kind regards,
Diego
Thank you for responding Diego.
website: amclassic.com
url: just hit cart in the top right and you can see it
password: we are currently live and no longer sharing passwords. Let me know what you are seeking and I can copy code, provide screen shots, etc.
As an aside, I know where this content is located in the theme templates. I can turn it off easily that way. But it would be nice to find out why it is showing up.
Here is what is in the theme code:
@ccsachs
It’s very likely that there is an option to enable/disable that on the Customize page, I’m unsure where it would be located though, it would be worthwhile reaching to the theme dev to double check.
With custom coding it would actually possible to add a checkbox to your customize page enable/disable that feature though, this would be a bit complex though.
In the meanwhile, you can do the following:
- In your Shopify Admin go to: online store > themes > actions > edit code
- Find Asset > theme.css and paste this at the bottom of the file:
.Cart__ShippingNotice{
display: none !important;
}
Just keep in mind where this code has been added to, whenever you want the feature back simply delete that line and you’ll be good to go.
I hope it helps.
Kind regards,
Diego
Thanks for that reply. The check box was hidden in the page theme customization section for the cart page. It was deselected and we are happy now.