How to remove Route insurance for local pickup orders?

Payments + Shipping & Fulfilment

Topic summary

Issue: Merchants using local pickup report that Route shipping insurance remains selected by default, leading to unnecessary charges and refunds. They ask if insurance can be automatically removed when “local pickup” is chosen.

UX impact: Another merchant notes that, with Route enabled, the local pickup option appears grayed out at checkout. Customers must return to the cart, deselect Route, then go back to checkout to select local pickup—creating a poor user experience.

Response: A third-party app provider (InsureShield) suggests switching to their insurance app, stating it covers all shipments, is free to download, and can be customized. This reply does not directly address automatically disabling insurance for local pickup or the grayed-out pickup option.

Status: No confirmed workaround or setting change was provided in the thread. Key open questions remain:

  • Is there a way to auto-remove or hide shipping insurance when local pickup is selected?
  • How to prevent local pickup from being grayed out at checkout when insurance is enabled?

Context: “Route insurance” is a shipping protection add-on; “local pickup” is in-store order collection with no shipping involved.

Summarized with AI on February 28. AI used: gpt-5.
1

Hi,

We have local pickup enabled for our retail store and we have Route insurance auto enabled for shipping orders. Our customers have been choosing the local pickup option, but do not uncheck the box for the Route insurance (which is unneeded for a local pickup, causing us to refund them money). Is it possible that when a user selects local pickup, route insurance is removed from their cart?

Thanks in advance

1 Like
2

Hi @JaRet_Watkins ,

We’re sorry you’re having trouble with Route Insurance. The InsureShield App covers all shipments, so you would not have to refund customers any money. You can customize your insurance for your specific business needs. No catch, no hidden costs. Downloading the app is free and the cost of coverage is 100$ the value.

Check out InsureShield App and tell us what you think!!

3

Hi, did you find a solution to this issue? We are experiencing the same thing. Part of the issue is that they cannot even select local pickup at checkout if Route enabled, it is grayed out. They have to go back to cart, deselect Route, then back to checkout to choose local pickup. Not good UX-Did you find a solution?
Thank you!