Our business has certain products which are too big for shipping but they are available for local pick up. How do I remove the “Ship” option from the payment screen so that the only option for the customer is “Pick Up” in store? I’ve played with separate “Locations” and “Shipping and delivery” prof…

Hi @jkavanagh , Thanks so much for your question! I’m happy to help you get your shipping settings just right. I’d love to hear a little more about what you’ve tried so far? My first impression, based on what you’ve shared, is that you’ll likely want to isolate your pickup-only products within a s…

Hi @June Thank you so much for your reply and assistance here. It is much appreciated! I’ve followed the below steps but the “Ship” option still remains. Is it possible to remove this and what might I be doing wrong? [jkavanagh_1-1625204179649.png] At least when you do try to click though on th…

Hi @June I came across your reply to this question and its the same issue I’m facing with my store. I’m following your instructions step by step but when I test it on a few of the products it still shows shipping as an option for my pick up only items. I’d love any assistance you can offer!

Hi @_Jason , welcome! When you say you’re still seeing shipping as an option, are there shipping rates available at checkout for your pickup-only products? Or do you mean you’re seeing Ship as a clickable option under Delivery method? [17-06-55718-20887] If you’re comfortable doing so, do you mi…

Hi @June , My store isn’t live yet so I cant share the link. But here is a loom video of the issues I’m facing. I hope this is helpful to you. I followed your instructions I believe exactly but my pick up item is still showing as having a shipping address. https://loom.com/share/6bc29ea81a86438ba0…

@_Jason , thank you! That was unbelievably helpful. You’ve definitely followed each setup step perfectly. The one thing that stands out to me is that your checkout is hopping right to the Shipping page, skipping over Information, as you’ve said. In doing so it defaults to selecting Ship, where your…

@June please please update the checkout to properly and eloquently handle pickup-only cases. The shipping option should not show when the cart consists of pickup-only item(s). This is surprisingly bad customer UX. We’re in post-pandemic 2022. Pickup-only logistics should be a huge priority for this …

Hi June. Do you know when we will be able to combine delivery methods at checkout?

Hi @June I have used a work around for years using different shipping rates to separate ship vs non-ship items. Similarly to other users this results in constant confusion from customers who just see “Click & Collect - Free” and then enter their shipping details and assume it is being shipped. I was…

How to remove shipping option for certain products?

Payments + Shipping & Fulfilment

Tharidha June 21, 2022, 10:10am 10

Hi @June ,

I’m facing the same issue as @_Jason . I’ve followed your steps exactly but the “Ship” option is still shown therefore it leads to confusion. Is this something Shopify is working to fix?

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How to remove shipping option for certain products?

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