How to remove "shopify" from a link

Retired Boards Appdev Store Design
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Topic summary

A store owner discovered that gift card emails contain Shopify-branded checkout URLs (checkout.shopify.com/gift_cards/) and wants to replace them with their own domain.

Current Limitation:

  • Gift card redemption links must use Shopify’s domain for security and processing purposes
  • The checkout.shopify.com URL cannot be changed to a custom domain

Available Workaround:
While the redemption URL itself cannot be customized, the gift card email template can be branded:

  1. Navigate to Settings → Notifications in Shopify admin
  2. Find “Gift card delivery” under the Gift card section
  3. Customize the email template using the built-in HTML editor
  4. Add store logo, color scheme, and personalized messaging

Status: The issue remains unresolved regarding the actual URL, but branding the email template can provide a more cohesive customer experience despite the Shopify domain remaining in the link.

Summarized with AI on November 20. AI used: claude-sonnet-4-5-20250929.
1

I created a gift card and when I tested it by sending myself the gift card code and link in my email, however it sends me to this link which contain “shopify” >>>> https://checkout.shopify.com/gift_cards/<<<<<

Screenshot (30).png
Screenshot (30).png2560×1440 147 KB

So I was wondering if I can change that to my own domain name or is it not possible.

2

Hey @eufories

The link you mentioned, starting with “https://checkout.shopify.com/gift_cards/”, is a standard URL generated by Shopify for gift card redemption.

Shopify handles the processing and redemption of gift cards through their platform, so the link will always direct recipients to a Shopify domain. This ensures the security and integrity of the gift card system.

However, you can customize the appearance and design of the gift card email template to match your store’s branding. To do this:

  1. From your Shopify admin, go to “Settings” and select “Notifications.”
  2. Scroll down to the “Gift card” section and click on “Gift card delivery.”
  3. In the “Gift card delivery” section, you can customize the email template by editing the HTML code or using the built-in editor.
  4. Make the necessary changes to match your store’s branding, including adding your logo, color scheme, and personalized message.

By customizing the email template, you can provide a cohesive brand experience to your customers even though the gift card redemption link will still be on a Shopify domain.

Please note that my information might be outdated, and Shopify may have introduced new features or options since my last knowledge update. It’s always a good idea to consult the Shopify documentation or reach out to Shopify support for the most up-to-date and accurate information regarding customizing gift card features.

If I managed to help you then, don’t forget to Like it and Mark it as Solution!

Best Regards,
Moeed

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