That is the promotion I am trying to remove.
Topic summary
Persistent Instagram Shop banner showing Shopify discounts (e.g., free shipping thresholds) keeps reappearing due to syncing from Shopify, even after deactivating offers. Goal is to keep site-only discounts (e.g., free shipping over $100) without them appearing on Instagram/Facebook Shops via Meta Commerce Manager. A screenshot illustrates the unwanted banner.
Reported fixes:
- Shopify: Open each discount and, under Sales channels, exclude Facebook and Instagram.
- Meta Commerce/Account Center: Go to Promotions > Offers. Use “Promotional Tools” (or the three-dot menu) and choose “Sync offers/discounts from Shopify.” Note: it may take ~15 minutes for changes to reflect.
- Alternative (Meta Business Suite): Commerce Manager > Shop > Edit Shops > Settings > Website Content > toggle off “Update shop with content from your website” to remove the banner.
Outcomes: Multiple participants confirm these steps removed the banner; simply deactivating discounts in Shopify alone did not work. Status appears partially resolved with workarounds via Meta settings plus a manual sync; no official platform-side fix confirmed.